Your Privacy at wowo77

This Privacy Policy ("Policy") describes how wowo77 ("we", "us", "our", or "the Operator") collects, uses, stores, shares, and protects personal data provided by or generated by individuals ("you", "your", "the Member") who visit, register on, or otherwise interact with the wowo77 online betting and gaming platform accessible at wowo77.app ("the Platform").

wowo77 is Indonesia's premier English-language online sports betting and casino platform. We serve players across Indonesia — from Jakarta and Surabaya to Bandung, Bali, Medan, and Yogyakarta — who prefer a premium, internationally operated gaming experience. Our platform offers sports betting including BRI Liga 1, EPL, La Liga, and Champions League fixtures, live casino games from providers such as Evolution Gaming and Pragmatic Play, RNG slot titles, and togel (Indonesia's traditional numbers lottery) — all supported via local Indonesian payment channels including BCA, BRI, BNI, Mandiri, DANA, OVO, GoPay, and ShopeePay.

Because financial transactions, identity verification, and responsible gaming controls all require us to process sensitive personal data, we take our data protection obligations seriously. This Policy applies to all personal data processed in connection with the Platform, regardless of how you access it — via desktop browser, mobile browser, or any other device.

By creating an Account on wowo77 or by continuing to use the Platform after this Policy has been updated, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree, you must discontinue use of the Platform immediately.

For the purposes of applicable data protection legislation, wowo77 acts as the data controller in respect of the personal data it processes about Members and visitors to the Platform. As data controller, wowo77 determines the purposes for which and the means by which personal data is processed.

Where wowo77 engages third-party service providers — such as payment processors, identity verification partners, or customer support platforms — to process personal data on its behalf, those providers act as data processors and are bound by written data processing agreements that impose obligations on them no less protective than those described in this Policy.

If you have any questions about data controllership or wish to exercise any of your data rights as described in Section 9, please contact us via the channels set out in Section 14.

wowo77 collects personal data from three principal sources: data you provide directly, data generated automatically by your use of the Platform, and data obtained from trusted third-party verification services. The categories of personal data we collect are set out in the table below.

We do not knowingly collect any special category personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data for the purpose of uniquely identifying a person) except where you voluntarily provide information relating to problem gambling in the context of a responsible gaming request, in which case it is processed solely for the purpose of applying your requested protective measures.

wowo77 uses the personal data it collects for the following purposes. Each purpose is linked to a legal basis, which is set out in detail in Section 5.

• Account creation and management: To register your Account, authenticate your identity on each login, maintain your account preferences, and administer your membership relationship with wowo77.
• Payment processing: To process deposits and withdrawals via your chosen Indonesian bank (BCA, BRI, BNI, Mandiri, etc.) or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja), and to maintain accurate financial records for each transaction.
• Identity verification (KYC): To verify that you are who you claim to be, that you meet the minimum age requirement of 21 years, and that your payment method is registered in your own name — all as required to protect Members and the integrity of the Platform.
• Fraud and financial crime prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse, match-fixing activity, and other forms of financial crime or prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming enforcement: To apply deposit limits, session time controls, cooling-off periods, and self-exclusion orders that you or our responsible gaming team have activated on your Account.
• Customer support: To respond to your enquiries, resolve complaints, and manage formal dispute resolution processes, as set out in the Terms & Conditions.
• Personalization and product improvement: To understand how Members use the Platform, to optimize the user experience, to develop and test new features, and to personalize content — such as surfacing relevant BRI Liga 1 match markets for football fans in Jakarta.
• Marketing communications: To send you promotional offers, seasonal bonus notifications (e.g., Idul Fitri, Ramadhan, Independence Day promotions), and product updates — but only where you have opted in to receive such communications and in compliance with applicable rules.
• Legal and regulatory compliance: To comply with any legal obligation to which the Operator is subject, including record-keeping requirements, responses to lawful requests from authorities, and enforcement of our Terms & Conditions.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first providing you with appropriate notice and, where required, obtaining your consent.

For each purpose for which we process your personal data, we rely on one or more of the following legal bases:

Where we rely on legitimate interests as the legal basis for processing, we have conducted a balancing test to ensure that our interests do not override your fundamental rights and freedoms. You have the right to object to processing based on legitimate interests; see Section 9 for details.

We share personal data only in the following limited and controlled circumstances:

• Payment processors and financial institutions: To execute your deposits and withdrawals, we share necessary transaction data with your chosen Indonesian bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI, OCBC NISP) or e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja). Data shared is limited to what is strictly required to complete the transaction.
• Identity verification partners: Where we use a third-party KYC service to assist with document verification and liveness checks, we share identity documents and related data with that partner solely for the purpose of verification. These partners are contractually prohibited from using your data for any other purpose.
• Game content providers: When you play games powered by studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft, limited technical session data is shared with the relevant provider for the purpose of delivering the game and recording the outcome. These providers do not receive your full identity or financial data.
• Customer support platform providers: To deliver 24/7 live chat support in English (with Indonesian-speaking agents available), we may use third-party helpdesk software. Support conversations are processed within that platform under strict data processing terms.
• Analytics and performance monitoring: Aggregated, anonymized or pseudonymized usage data may be shared with analytics service providers to help us understand Platform performance and user behavior. No directly identifying personal data is included in these data sets.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, courts, regulatory bodies, or other authorities where we are required to do so by applicable law, or where we reasonably believe that disclosure is necessary to protect the rights, property, or safety of wowo77, its Members, or third parties.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or substantially all of the Operator's assets, personal data held by wowo77 may be transferred to the acquiring entity. You will be notified of such a transfer via a notice on the Platform prior to any change in how your data is processed.

All third-party data processors engaged by wowo77 are subject to written data processing agreements that require them to: (a) process data only on our documented instructions; (b) implement appropriate technical and organizational security measures; (c) assist us in responding to data subject rights requests; and (d) delete or return data upon termination of the agreement.

wowo77 uses cookies and similar tracking technologies (collectively "cookies") to operate, secure, and improve the Platform. Cookies are small text files stored on your device by your browser when you visit the Platform. They allow us to recognize your device, maintain your session, remember your preferences, and analyze how the Platform is used.

We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They include session authentication cookies, security tokens, and load-balancing cookies. Without these, core features such as logging in, maintaining your session while you bet, and accessing your cashier would not work. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences — such as your preferred currency display (IDR / Rp), time-zone (WIB, WITA, or WIT), and language setting — so you do not have to reconfigure them each visit.
• Performance & Analytics Cookies: These cookies collect anonymized data about how visitors use the Platform — which pages are visited most, how long sessions last, and where users navigate from. This data helps us identify and fix problems and improve the Platform experience.
• Marketing Cookies: Where you have consented to receive personalized promotions, these cookies help us deliver relevant offers — for example, surfacing a Champions League free-bet promotion if our analytics indicate you frequently bet on European football markets.

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies; please refer to your browser's help documentation for instructions. Note that disabling strictly necessary cookies will prevent you from using key features of the Platform. Disabling functional cookies may mean that your preferences are not saved between sessions.

We do not use cookies to track your activity on other websites or to build a behavioral profile of you outside of the wowo77 Platform itself.

wowo77 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or for as long as we are required to retain it to comply with legal obligations. The following retention schedule applies as standard:

Where data is no longer required for any of the purposes above and no legal obligation requires its continued retention, we securely delete or anonymize it. Anonymized data — from which you cannot reasonably be identified — may be retained indefinitely for statistical and analytical purposes.

As a Member of wowo77, you have the following rights in respect of your personal data. To exercise any of these rights, please contact us using the details in Section 14. We will respond to all verified requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is used and shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to Erasure ("Right to Be Forgotten"): In certain circumstances, you have the right to request that we delete your personal data — for example, where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Note that this right is subject to legal retention obligations, particularly in respect of financial and KYC records.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: Where processing is based on consent or a contract and is carried out by automated means, you have the right to receive a structured, machine-readable copy of the personal data you have provided to us, and to transmit it to another controller.
• Right to Object: You have the right to object at any time to the processing of your personal data where that processing is based on legitimate interests. You also have an absolute right to object to processing for direct marketing purposes, which includes profiling for marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team via live chat or by emailing [email protected]. We may ask you to verify your identity before processing your request to ensure that personal data is not disclosed to unauthorized parties.

wowo77 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, loss, alteration, disclosure, or destruction. Our key security controls include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the wowo77 Platform is encrypted using industry-standard 256-bit TLS. Look for the padlock icon in your browser's address bar to confirm an encrypted connection.
• Encryption at Rest: Sensitive data categories — including financial data, identity documents, and hashed credentials — are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Our staff and contractors are granted only the minimum level of data access required to perform their specific duties. All access is logged and audited.
• Password Security: Passwords are never stored in plain text. We use industry-standard one-way cryptographic hashing with salting to store password credentials. We strongly recommend that Members use a unique, strong password for their wowo77 Account.
• Fraud Detection Systems: Automated systems monitor transactions and account activity in real time for indicators of fraud, multi-accounting, and money laundering, generating alerts for manual review where anomalies are detected.
• Incident Response: In the event of a confirmed personal data breach that is likely to result in a risk to your rights and freedoms, we will notify affected Members without undue delay and will take immediate steps to contain and remediate the breach.

While we take every reasonable precaution to protect your personal data, no internet-based platform can guarantee absolute security. You also have a role to play: keep your account password confidential, do not share your login credentials with anyone, and notify us immediately at [email protected] if you suspect unauthorized access to your Account.

The wowo77 Platform does not contain links to external third-party websites. All navigation — including game providers, payment channels, and support tools — is integrated directly within the Platform environment. This means you are not redirected to external sites where wowo77 has no visibility over data handling practices.

In the event that any third-party content or links are introduced to the Platform in future, this Policy will be updated accordingly, and any such third-party sites will have their own independent privacy policies that govern their data practices. wowo77 accepts no responsibility or liability for the content or privacy practices of any third-party site.

wowo77 does not knowingly collect, use, or store personal data from individuals under the age of 21. Our registration process includes a date-of-birth declaration, and our KYC verification process is designed to detect and reject applications from underage individuals.

If we discover — through our own review, KYC processes, or notification from a third party — that we have inadvertently collected personal data from an individual under 21, we will immediately:

• Suspend and close the underage Account.
• Reverse any deposits made and return funds to the source payment method.
• Delete all personal data associated with the underage Account from our systems as quickly as technically practicable, subject only to any mandatory legal retention obligations.

If you are a parent or guardian and believe that a minor in your care has created an Account on wowo77 without your knowledge, please contact us immediately at [email protected].

wowo77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of the Platform. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Display a prominent notification within the wowo77 Platform interface for a minimum of 7 days following the change coming into effect.
• Where the change materially affects your rights or the way we process your sensitive data, send an email notification to the registered address on your Account prior to the change taking effect.

Your continued use of the Platform following the publication of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should cease using the Platform and may request the deletion of your Account and associated data as set out in Section 9.

We recommend bookmarking this page and reviewing it periodically, particularly following receipt of any update notification from wowo77.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way wowo77 handles your personal data, please contact our Data Protection team through the following channels:

• Live Chat: Available 24/7 directly within your wowo77 account dashboard. This is the fastest channel for all data-related enquiries. Average first response under 90 seconds during WIB peak hours (08:00–24:00 WIB).
• Email: [email protected] — for formal data subject access requests, erasure requests, and written complaints. Please include "Privacy Request" in the subject line and provide your registered username and email address so we can verify your identity efficiently.
• Response Times: Live chat enquiries are addressed in real time. Email requests relating to data subject rights are acknowledged within 2 business days and resolved within 30 calendar days, extendable to 90 days for complex requests with prior notice to you.

When submitting a data subject rights request, please provide as much detail as possible about the specific right you wish to exercise and the data concerned. This helps us locate the relevant records and respond to you accurately and promptly. We will ask you to verify your identity before acting on any request that involves disclosing, modifying, or deleting personal data.

wowo77 takes every privacy complaint seriously. If you submit a formal complaint and are not satisfied with our response, you have the right to escalate the matter through applicable dispute resolution channels as described in our Terms & Conditions.